Privacy Policy

Personal Information: When you sign up for our services or interact with our website, we may collect personal information, such as your name, email address, billing information, and other relevant details. Usage Data: We may collect non-personal information, including your IP address, browser type, operating system, referring URLs, access times, and other usage data to improve our services and website. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings. Advertising Data: We work with Venatus Media Limited ("Venatus") to display advertisements on our website. Venatus may collect and process certain information about your browsing behavior and device to serve relevant ads. This may include: • Device information (e.g., device type, operating system) • Browser information (e.g., browser type, language) • IP address (anonymized) • Non-personal browsing behavior data • Cookie identifiers

Provide and Improve Services: We use your information to deliver the services you requested and to enhance their performance and features. Communication: We may send you emails regarding your account, service updates, and promotional materials. You can opt-out of promotional emails at any time. Billing and Transactions: We use your personal information to process payments and manage billing-related matters. Analytics: We use Plausible Analytics to understand how users interact with our website and services while maintaining privacy-friendly analytics without tracking users personally.

We partner with Venatus Media Limited to display advertisements on our website. Venatus is a leading advertising technology company that helps us deliver relevant ads to our users while maintaining high standards of privacy and data protection. Venatus Advertising Services: • Venatus uses cookies and similar technologies to serve ads based on your browsing behavior • They collect non-personal information to optimize ad delivery and measure ad performance • Venatus adheres to industry standards and regulations, including GDPR and CCPA • They do not collect personally identifiable information without consent Your Advertising Choices: • You can opt-out of personalized advertising through Venatus by visiting their opt-out page • You can manage your cookie preferences through your browser settings • You can use industry opt-out tools like the Digital Advertising Alliance's opt-out page Data Protection: • Venatus implements appropriate security measures to protect your data • They have strict data retention policies and delete data when no longer needed • They do not sell your personal information to third parties For more information about Venatus Media Limited's privacy practices, please visit their privacy policy at Venatus Privacy Policy.

We also may use Google Ad Manager to serve advertisements on our website. Google and its partners may use cookies and similar technologies to collect information about your browsing behavior and device in order to serve relevant ads. This may include non-personal information such as device type, browser, IP address (anonymized), and browsing activity. By using our website, you consent to the use of cookies and similar technologies by both Google and Venatus for advertising and analytics purposes. You can manage your ad preferences and opt out of personalized ads through Google Ad Settings and Venatus's opt-out mechanisms. For more information, please see the Google Privacy Policy and the Venatus Privacy Policy.

Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing services to you. These service providers are obligated to keep your information confidential. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes, or respond to valid governmental requests. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

vortexa employs industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We leverage the Pterodactyl panel, known for its powerful security features, to safeguard your data. While we take every precaution, no method of data transmission over the internet can be guaranteed completely secure.

You have the right to access, correct, update, or delete your personal information. You may contact us at admin@vortexa.cloud or at https://discord.gg/xQtmHxyd to exercise these rights.

We use cookies and similar technologies to operate our website, remember your preferences, measure traffic, and where you consent, support analytics and advertising. Strictly necessary cookies are required for core features such as sign-in and security. Optional cookies can be managed through the cookie consent banner on our site or via your browser settings. For details on the types of cookies we use and our advertising partners, see the Information We Collect and Third-Party Advertising sections above.

We may update this Privacy Policy periodically to reflect changes to our data practices. Any modifications will be posted on this page with the revised date. It is your responsibility to review this policy periodically for any updates.

The Digital Personal Data Protection Act, 2023 ("DPDPA") grants residents of India certain rights regarding their personal data. This section describes how vortexa processes personal data in accordance with the DPDPA. Lawful Basis for Processing: We process your personal data on the following lawful bases under the DPDPA: • Consent: Where you have given us clear, informed, and specific consent to process your personal data for a stated purpose. • Legitimate use: Where processing is necessary for the performance of a contract, compliance with legal obligations, or other permitted purposes. Your Rights as a Data Principal: As a Data Principal under the DPDPA, you have the following rights: • Right to Access: Request a summary of personal data we hold about you and the purposes for which it is being processed. • Right to Correction and Erasure: Request correction of inaccurate data, or erasure of data no longer necessary for the purpose it was collected. • Right to Grievance Redressal: A readily available means of raising concerns about our processing of your personal data. • Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity. • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing. Our Obligations as a Data Fiduciary: As a Data Fiduciary under the DPDPA, vortexa is committed to: • Collecting only personal data necessary for the stated purpose (data minimisation). • Using personal data only for the purpose for which it was collected or as otherwise permitted by law. • Implementing reasonable security safeguards to prevent personal data breaches. • Notifying the Data Protection Board of India and affected individuals in the event of a personal data breach, as required by law. • Erasing personal data once the purpose for processing is fulfilled or upon withdrawal of consent, unless retention is required by law. Cross-Border Data Transfers: Where we transfer your personal data outside India, we ensure that such transfers comply with the DPDPA and any rules notified by the Central Government of India. We take appropriate contractual and technical safeguards to protect your data. Grievance Officer: In accordance with the DPDPA, vortexa has designated a point of contact for handling data-related grievances. To exercise your rights or raise a concern, please contact us at: • Email: admin@vortexa.cloud • Discord: https://discord.gg/xQtmHxyd We will respond to your request within a reasonable time as required under applicable law. Non-Discrimination: We will not discriminate against you for exercising any of your rights under the DPDPA. We will not deny services, charge different prices, or provide a different level of service based on your exercise of these rights.

vortexa is committed to protecting the privacy of children. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. COPPA Compliance: • We comply with the Children's Online Privacy Protection Act (COPPA) • We do not knowingly collect, use, or disclose personal information from children under 13 • If we learn that we have collected personal information from a child under 13, we will take steps to delete such information Parental Rights: • Parents or legal guardians can review their child's personal information • Parents can request deletion of their child's information • Parents can refuse to permit further collection or use of their child's information Verification Process: • We may require verification of parental consent before collecting information from users under 13 • Verification may include providing a signed consent form or using a credit card verification process • We maintain records of parental consent for as long as the child's account is active If you believe we might have any information from or about a child under 13, please contact us immediately at admin@vortexa.cloud.

vortexa takes data security seriously and has implemented measures to prevent unauthorized access to your personal information. However, in the event of a data breach, we have established procedures to respond promptly and effectively. Breach Response Procedures: • Immediate investigation of any suspected breach • Assessment of the nature and scope of the breach • Identification of affected individuals and data • Implementation of measures to contain and mitigate the breach Notification Process: • We will notify affected users without undue delay, typically within 72 hours of becoming aware of the breach • Notifications will be sent via email to the primary email address associated with your account • In cases where email notification is not possible, we may use alternative methods such as in-app notifications or website announcements Notification Content: • Description of the nature of the breach • Categories of personal data affected • Likely consequences of the breach • Measures taken or proposed to address the breach • Recommendations for users to protect themselves User Rights in Case of Breach: • Right to be informed about the breach • Right to request additional information about the breach • Right to request deletion of affected data • Right to file a complaint with relevant data protection authorities If you believe your personal information has been compromised, please contact us immediately at admin@vortexa.cloud or through our Discord server.

We did not sell any personal information in the past six (6) months.